Linked parents and guardians; staff reviewing requests
Parent portal
Before you start: Your account must be linked to the learner. Staff may see a request-management view rather than the parent view.
Open Parent portalActions depend on your school’s enabled modules, your permissions and the record’s current status.
1. Review your child’s school information
- Open Parent portal and select the child if more than one is linked.
- Use Overview for a summary, then open Attendance, Marks, Reports, Homework or Timetable.
- Choose the relevant term or period where filters are provided.
- Open the item for details or use the available download.
- If a child or report is missing, ask the school to check the guardian link and release status.
What to check: You see only the children and information made available to your account.
2. Review fees and start a payment
- Open Fees and check the child’s outstanding invoices and currency.
- Choose the available payment action and review the amount.
- Select Continue to payment and follow the configured provider’s instructions.
- After payment, return and check the receipt and invoice status.
- If no provider is configured or the payment is pending, contact the school with the reference before attempting a duplicate payment.
What to check: A payment is complete only when the provider and school record confirm it; availability depends on school configuration.
3. Send a note or request a correction
- Open Requests and choose the absence-note or meeting-request action.
- Enter the relevant date, reason and note, then Send note or Send request.
- For a learner-data correction, choose the detail to update, enter the new value and Send update.
- Return to Requests to review the school’s response.
- Staff review these through the portal staff view and learner Data updates, using the available decision and reply controls.
What to check: The request is tracked for school review; a submitted correction does not necessarily change the learner record immediately.
4. Manage activities, consents and contact details
- Open Activities and review an activity’s dates and eligibility before signing up.
- Open Consents and review the purpose before granting or withdrawing a consent.
- Use Messages and Calendar for school communication and events.
- Open Profile to update your own permitted contact details and save.
- Recheck the saved contact information so the school can reach you.
What to check: Your account details, activity participation and consent choices reflect your decisions.